By Rachel Christia, produced by Gina Kaufmann
KANSAS CITY, Mo. – The maddening nature of bureaucracy is part of today's American journey. But what if bureaucracy had a voice, and could speak on its own behalf?
Singer, IT professional, and "non-aspiring actress" Rachel Christia told this story about working as a customer service representative for an insurance company at the America Now & Here Story Slam, organized by Gina Kaufmann.