Up to Date
6:00 pm
Tue November 27, 2012

Hotel Confidential

Don’t be surprised to find yourself booked by the noisy ice machine if you're rude to the hotel front desk clerk. And do you really want to know what the housekeeper and the bellman were doing in the empty room next door?

In the first half of Wednesday's Up to Date, Steve Kraske talks with Jacob Tomsky, author of Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality.

We'll take a look behind the scenes with the former valet, hotel clerk and manager and discuss how clean those rooms are and who you should tip for good service.

Jacob Tomsky is a dedicated veteran of the hospitality business. Well-spoken, uncannily quick on his feet, and no more honest than he needs to be, he has mastered every facet of the business, worked in many departments, and received multiple promotions for his service. Born in Oakland, California, to a military family, Tomsky now lives in Brooklyn, New York.

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