Mark Van Bale en Kansas City Government Turns To Twitter <p>Kansas City, Missouri residents now have another way to let the city know a street light is out or there is a pothole that needs to be filled—Twitter.&nbsp;</p><p>Just like when they call 311, residents will be given a case number when they tweet <a href="">@KCMO311</a>, so they can track the progress of the request.&nbsp;</p><p>The city’s social media analyst Mark Van Baale says Twitter is becoming a more important way for cities to communicate with residents.</p> Tue, 19 Mar 2013 17:19:21 +0000 Maria Carter 33717 at Kansas City Government Turns To Twitter